A Deep Dive into Our 2023 Stakeholder Satisfaction Survey Results

September 25, 2023

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At Legs4Africa, we take the happiness and satisfaction of our stakeholders very seriously. To us, our stakeholders are the pillars supporting our mission to maximise the serviceability of prosthetic legs and expand affordable rehabilitation for amputees in Africa. In this light, we recently conducted our annual Stakeholder Satisfaction Survey, involving our employees, volunteers, partners, and donors. We are excited to share the detailed findings with you, along with a link to the complete survey PDF for those who want to explore the data in-depth.


Demographics

First, let’s look at who participated in this survey:

  • Partners: Staff in partner clinics and community groups in Africa, strategic delivery partners, education providers (68% Male, 28% Female).
  • Donors: Regular givers, grants and trusts, and leg donors (52% Male, 48% Female).
  • Volunteers: Primarily based in the UK or Europe (50% Male, 50% Female).
  • Employees: From Gambia, Ghana, and the UK (58% Male, 42% Female).

Number of Respondents by Category

  • Partners: 26
  • Donors: 22
  • Volunteers: 12
  • Employees: 24

Donor Satisfaction

Key Takeaways

  • Environmental Impact: Donors love that we’re rescuing prosthetic parts from landfill and putting them to good use.
  • Effective Use of Donations: Most trust us but some want more specifics on how their contributions are utilized.
  • Communication: While well-received, there is room for improving the frequency and specificity of our updates.

Partner Satisfaction

Key Takeaways

  • Impact: Partners value our contribution to prosthetics education and services, along with international recognition.
  • Responsiveness: Our quick and transparent communication is highly appreciated.
  • Operational Areas for Improvement: Speed of deliveries and associated taxation are concerns, as is the quality of some components.

Volunteer Satisfaction

Key Takeaways

  • Clarity: Volunteers appreciate clearly defined responsibilities and objectives.
  • Support: Overall satisfaction with the support provided by Legs4Africa is high.
  • Communication: Improvements could be made in consistent engagement and communication with volunteers.

Employee Satisfaction

Key Takeaways

  • Mission Alignment: Employees feel aligned with the mission and see the impact of their work.
  • Support: Satisfaction with Legs4Africa’s support mechanisms is high, including stipends, data allowances, and educational sponsorships.
  • Salary & Development: Some suggested that their salaries could be improved due to inflation; there’s a call for more opportunities for personal and professional development.

Year-over-Year Comparison

Looking at the average scores across all surveys, we see a steady level of satisfaction in each category:

  • Partners: 4.67 (2022) to 4.64 (2023)
  • Donors: 4.1 (2022) to 4.61 (2023)
  • Volunteers: 4.6 (2022) to 4.58 (2023)
  • Employees: 4.7 (2022) to 4.62 (2023)

Conclusion & Next Steps

We are incredibly grateful for the time and effort our stakeholders put into providing this invaluable feedback. Your perspectives help us continuously evolve and make our operations more effective. Some common areas where we could improve include communication strategies and operational efficiency, and we commit to focusing on these.

Thank you for your continuing support and faith in Legs4Africa. Together, we will keep marching forward, turning challenges into stepping stones for success.


Thank you for your time, and for believing in Legs4Africa.

Onward and Upward!


About the author

Name: Tom Williams

My passion? Ensuring no prosthetic leg goes unused. I’m dedicated to collecting, refurbishing, and sending these vital pieces of technology to our partners in Africa, where they make a world of difference. When I’m not immersed in this mission at STAND, I’m often found outdoors, embracing nature. I love long walks in any season, camping under the stars, and enjoying the serenity of the great outdoors. My evenings often involve a unique hobby – maintaining and repairing old pinball machines. This blend of precision and nostalgia keeps me engaged and always learning. This fusion of dedication to my work and my love for nature and tinkering drives me every day, both at STAND and beyond.

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